Subject: Tech Support Candidate - Anuj Anurag
From: Anuj Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:09:28 -0500

| | Tech Support Test

Name | Anuj Anurag
E-mail | [email-masked]
Phone Number | (110086) 9555010160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North Delhi Rohini
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lifestyle retail | Store IT Desktop &Network | 2020 | 26000
Previous Employer 1 | SOMANY CREAMIC | Desktop &Network Support | 2018 | 22000
Previous Employer 2 | HPCL | Desktop &Network Support | 2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. A system should be connect on Network LAN/WLAN

2. If a company user is using own personal internet then internet proxy should be disable or enable in case of office network.

3. Need to clear cache or reset the browser.

4. In another case maybe user is working on old version of browser, which is not compatible with website.

5. And then all the troubleshooting done we need to cross check on another system same website. Sometimes 404 error comes from backhand.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we have need to enable mobile Bluetooth settings.

2. After that simply search the device and connect with Pair or password.

What according to you makes you a good candidate for customer service or technical support job?

1. I’m a quick learner and understanding
2. Passionate towards work
3. Good team worker
4. Always ready to learn new skills
5. Time punctual
6. Hardworking and honest with work
7.  As an engineer I am always keep myself motivate and mentally-physically strong.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |