Subject: Tech Support Candidate - Prince Soni
From: Prince Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 02:45:49 -0500

| | Tech Support Test

Name | Prince Soni
E-mail | [email-masked]
Phone Number | (91) 8595600872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jheel Khurenja (east delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer service executive | 15th Jan 2021 | 23.5K
Previous Employer 1 | L N Tech inforzone | Customer care executive | 18th March 2020 | 18K
Previous Employer 2 | Indosoft technology | Technical support Engineer | 10 Oct 2019 | 14k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will check if my internet connection is fine or not. then I will check my ip address. then I will check if I have entered the website name correctly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on bluetooth on both the devices.
2. go to bluetooth settings in mobile.
3. search for available bluetooth devices.
4. look for your bluetooth speaker from the list.
5  pair the phone with speaker then they will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Good listener, fast and smart worker, knows how to handle customer according to their situation. good communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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