Subject: Tech Support Candidate - Pratyush Pankaj
From: Pratyush Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 02:25:00 -0500

| | Tech Support Test

Name | Pratyush Pankaj
E-mail | [email-masked]
Phone Number | (91) 8447750747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anemoi Technologies | Shift Lead | 30-Sep-2020 | 26000
Previous Employer 1 | IMSI | Team Lead | 5-July-2019 | 20000
Previous Employer 2 | Vayam Infosolution pvt ltd | Desktop Support | 3-March-2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps which we have to follow:-
1-Check the LAN cable plugged in properly and internet is working or not.
2-Open network and sharing center , by using command ncpa.cpl or by using control pannel.
3-check out the IPv4 /IP Address,Subnet and gateway.
4-Open the command prompt by pressing win+R and type CMD in run.
5-Ping the IP address which we have to use or which we are using.
6-Open the Internet browser, check out the internet settings, Proxy, Gateway.
7-Clear the cookies and cache files.
8-Reset all the setting .
9-Press exit .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps:-
1-Turn on the Bluetooth device and bluetooth of the the mobile phone.
2-Go the settings ->Bluetooth-> Turn on.
3-Search the Bluetooth devices (Speaker).
4-Click on that devices which is showing or which we want to connect (Speaker).
5-Click on connect option.
6-Now devices (speaker) is connect with phone.

What according to you makes you a good candidate for customer service or technical support job?

1-Always be polite with customer.
2-Understand the customers query.
3-Listen carefully.
4-Need Excellent technical skills and communication skills.
5-Always ready to help out the customer and also out colleagues.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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