Subject: Tech Support Candidate - Shikha Azad
From: Shikha Azad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 02:14:31 -0500

| | Tech Support Test

Name | Shikha Azad
E-mail | [email-masked]
Phone Number | (091) 8882979042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Extn-II, Delhi NCR, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Nagios and Service Now tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Technologies (COFORGE)) | Monitoring Analyst | currently working | 19500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

A) Try another website in a new tab, if not then
B) try using another browser to open the website, if not then
C) re-check the internet connection,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the bluetooth of the mobile phone and simultaneously switch on the bluetooth speaker.
2- Long press the bluetooth speaker's bluetooth button to on the bluetooth of the speaker.
3- Scan for new bluetooth device on your mobile phone.
4- When the bluetooth device is in range of your device and shows on your mobile screen than pair  with it.
5- Pairing up with the device will connect the bluetooth  speaker to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1- always listens to the customers with patience and resolve their issues.
2- Always re-check my work before submitting or sending it to other concerned parties.
3- Amicable personality, which makes it easier for my team members to approach me during needful times.
4- My experience in my team makes me a reliable person for important projects and tasks.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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