Subject: Tech Support Candidate - Dilip Kumar Mishra
From: Dilip Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 02:01:40 -0500

| | Tech Support Test

Name | Dilip Kumar Mishra
E-mail | [email-masked]
Phone Number | (91) 8789402918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 120
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Azure, cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | It operations associate | 15 March 2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will do browser reset for the browser, check internet is working or not, any specific error message for all the websites
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Setting-- bluetooth-- pair a new device- turn the bletooth on for speaker-- pair the device and then it will come in the list of available devices on the phone, select the Bluetooth name and you will be connected with Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | We have to understand the issue of the customer and we have to start from the very basic in order to help the customers with the issues. Also we need to be fluent and use those words which are not so much technical so that customer didn't get confuse
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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