Subject: Tech Support Candidate - Ajeet Kumar
From: Ajeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 23:02:46 -0500

| | Tech Support Test

Name | Ajeet Kumar
E-mail | [email-masked]
Phone Number | (91) 8077098440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur city2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
W

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Galobalspace technologies | TSE | 1 dec20 | 40
Previous Employer 1 | Digicall pvt ltd | TSE | 4 apr 16 | 25
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reboot the system
Reload the page

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of speaker and mobile than connect the mobile
What according to you makes you a good candidate for customer service or technical support job? | Work hard and lovely with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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