Subject: Tech Support Candidate - Shashank shrivastava
From: Shashank shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 22:19:29 -0500

| | Tech Support Test

Name | Shashank shrivastava
E-mail | [email-masked]
Phone Number | (91) 9557641744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mawana meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pure ites ltd | Support | NA | 10k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check internet connectivity
2. Clearing browser's history and cooking
3. Open the browser again and hit the ndtv url .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the both bluetooth after that find the speaker bluetooth name into the phone then pair it and after pairing it will connect.

What according to you makes you a good candidate for customer service or technical support job?

1. In my current job I am dealing with more then
50 countries clients on whatsapp
messagee, call, email and tawkto chat.
2. Currently I am working on a multyvendor
based ecom project as a operationn
manager.
3. In my previous job there are three software in
which I am providing the support....
A. Pure Automate(hotel software)
B. Pure IPOs(restaurant software)
C. Bazarbit(e commerce)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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