Subject: Tech Support Candidate - MD RASHID HUSSAIN
From: MD RASHID HUSSAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 13:05:51 -0500

| | Tech Support Test

Name | MD RASHID HUSSAIN
E-mail | [email-masked]
Phone Number | (011) 7503936944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JAMIA NAGAR NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | APPLICATION SUPPORT WHICH HAS SQL DATABASE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | STJ ELECTRONICS PVT LTD NEW DELHI | REMOTE SUPPORT ENGINEER | STILL WORKING | 23200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST OF ALL CHECK OUR INTERNATE CONNECTION AFTER THAT SECURITY CHECK IF ANY PROXY AND FIREWALL BLOCKING THE WEBSITE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP1- BOTH SHOULD BE POWER ON CONDITION.
STEP2- BLUETOOTH OF MOBILE SHOULD BE ON.
STEP3- SEARCH BLUETOOTH NAME OF BLUETOOTH SPEAKER AND CONNET IT.

What according to you makes you a good candidate for customer service or technical support job?

HAVE A GOOD PATIENCE , POSITIVE ATTITUDE AND
GOOD LISTENER.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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