Subject: Tech Support Candidate - Shivangi Tiwari
From: Shivangi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 12:59:36 -0500

| | Tech Support Test

Name | Shivangi Tiwari
E-mail | [email-masked]
Phone Number | (91) 9873606334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | CRO | Still working | 30k
Previous Employer 1 | Vodafone idea limited | CCE | 15 oct 2019 |
Previous Employer 2 | Kidzania | Supervisor | 25march 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First wil check our window how many page open in chorm or safari nd also check our Handset nd computer page many time we lock our handset nd computer because some side along with Virus so firstly check nd permission for the open side

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the Bluetooth device then search in any other device is already pain , firstly unpair the device nd again pair the correct device
What according to you makes you a good candidate for customer service or technical support job? | Greetings  nd politely talk with customer nd just relise the customer I actually feel  what the fell
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |