Subject: Tech Support Candidate - anurag rajawat
From: anurag rajawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 11:23:01 -0500

| | Tech Support Test

Name | anurag rajawat
E-mail | [email-masked]
Phone Number | (+91) 7404684946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ienergizer | senior executive | current | 36000
Previous Employer 1 | flipkart internet pvt ltd | executive | 19-12-2019 | 34000
Previous Employer 2 | fineline exports | executive | 12-02-2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will clear all my browsing history and then i will try again and if not worked then i will see weather the popups are blocked or not as some times few websites do not work because of pop up blocker then i will allow the popups and try again  or some times browser may also not be compaitable to the website will try on another browser as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first on your mobile bluetooth and then on the bluetooth speaker as well then the mobile will search the near by active devices after that click on the name of the bluetoooth speaker which will be seen on the mobile screen and then pair the device with the mobile .

What according to you makes you a good candidate for customer service or technical support job?

1. clearly understand the customers problem and then provide the solution after understanding that what ways have he already tried and how .
2.if the customer is panic try to make him calm down and help him in whatever the way you can the bestest whatever you can do within the organizations protocols.
3. Make the customer feel good while talking to the customer service so that he may always be the part of the family.
4. if the things are not in my hand then making the customer understand what ever the situation is.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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