Subject: Tech Support Candidate - Anish Rajamani
From: Anish Rajamani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 10:00:55 -0500

| | Tech Support Test

Name | Anish Rajamani
E-mail | [email-masked]
Phone Number | (+91) 7639976720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pondicherry
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MS Powerpoint

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
And I will also try to clear cookies and cache.
Will also ask the customer to restart the device (if needed)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Tap Bluetooth
3. wipe down from the top of the screen.
4. Make sure Bluetooth is turned on.
5. Touch and hold Bluetooth .
6. In the list of paired devices, tap a paired but unconnected device.
7. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I should help the customer to fix the problem they have from their end.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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