Subject: Tech Support Candidate - Vikas Bhati
From: Vikas Bhati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 06:24:20 -0500

| | Tech Support Test

Name | Vikas Bhati
E-mail | [email-masked]
Phone Number | (091) 9560823339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AMEX | Senior analyst | 07/11/2019 | 45k
Previous Employer 1 | IBM | Senior Practitioner | 24/01/2014 | 20k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the error message to better understand the issue.
Step 2: Check network connection and if the  computer is connected to the internet
Step 3: Check TCP/IP settings.
Step 4: Check proxy settings.
Step 5: Reset the router.
Step 6: Relaunch the browser and check if the website is opening now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn the bluetooth pairing on the bluetooth speaker.
Step 2: Go to the bluetooth settings on your phone.
Step 3: Click on pair a new device, when you see the bluetooth speaker in the list then click on it and it will connect the speaker to your phone.

What according to you makes you a good candidate for customer service or technical support job? | It's a mix of good technical expertise and a genuine will to help the customers in need. A good candidate needs dedication when it comes to learn and understand the concepts to use that knowledge to help the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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