Subject: Tech Support Candidate - Kamlesh Kumar Yadav
From: Kamlesh Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 06:18:28 -0500

| | Tech Support Test

Name | Kamlesh Kumar Yadav
E-mail | [email-masked]
Phone Number | (+91) 8651818155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ensure Service India Pvt Ltd | Sr. Customer Support Engineer | Working | 21741
Previous Employer 1 | Accel frontline Pvt Ltd. | Engineer Customer Support | 30-Oct-2020 | 16000
Previous Employer 2 | Kochar Tech Pvt. Ltd | BIS Engineer | 31-Mar-2017 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first of all check internet connection and IP and DNS if computer is in intranet also check to ping (www.ndtv.com) is reachable or not.
2. If not working than will check LAN proxy setting and other browser also.
3.we will check also to reset browser setting.
4 if problem is still persist than we will check in other machine in same network that URL is accessible or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth in mobile phone
2.check and click to connect search device.
3. Type password if available for Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | As per job profile and skills, I believe that i have all the require certification as well as experience in the particular field and I hope i will be working really norms organization as well as  I will do my best and support to enhance the organization
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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