Subject: Tech Support Candidate - Shivani Adhikari
From: Shivani Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 05:23:28 -0500

| | Tech Support Test

Name | Shivani Adhikari
E-mail | [email-masked]
Phone Number | (91) 7083982190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Kiansh international | sales support | may 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Check Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open settings
click on bluetooth
start paring with my phone blutooth

What according to you makes you a good candidate for customer service or technical support job? | A need to listen carefully customer query then giving proper technical support solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |