Subject: Tech Support Candidate - Sugam Chand
From: Sugam Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:45:37 -0500

| | Tech Support Test

Name | Sugam Chand
E-mail | [email-masked]
Phone Number | (0) 7303343364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NOIDA SECTOR 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JUNGLEEGAMES INDIA PVT LTD | IT EXECUTIVE | 24/August/19 | 24200
Previous Employer 1 | NEVITECH DATA SOLUTIONS PVT LTD | Jr network engineer | 14/September/2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection first
Check the website if it is secure or not.
Clear the cookies and history

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth device on mobile or speaker search the device name of speaker pair with mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | As I have 4 year of experience in internal user facing issues so I think I am good candidate for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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