Subject: Tech Support Candidate - Prabha Shankar Mishra
From: Prabha Shankar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:43:09 -0500

| | Tech Support Test

Name | Prabha Shankar Mishra
E-mail | [email-masked]
Phone Number | (+91) 9559018071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Convegys | L2 | 29/08/2020 | 33000
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have already gone through all this multiple times. Please check your previous forms.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have already gone through all this multiple times. Please check your previous forms.
What according to you makes you a good candidate for customer service or technical support job? | I have already gone through all this multiple times. Please check your previous forms.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |