Subject: Tech Support Candidate - Sajid Mansoori
From: Sajid Mansoori <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:35:59 -0500

| | Tech Support Test

Name | Sajid Mansoori
E-mail | [email-masked]
Phone Number | (+91) 9716326226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dadri
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India | Technical Services Specialist | | 31000-32000
Previous Employer 1 | CSC India | System Administrator | 1st Oct,2016 | 17000-18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'd first try to open the website on different browser to check whether issue is same.
If still the problem occurs on different browser then I would reboot my system and try again.
Once the system restarted. It should work.
Even if this still goes the same, I would to try to validate whether site is down for me or for everyone with the help of a website named "isup.me".
If this is just me then I would go and clear all the cache and cookies or use C-cleaner.

Probably, these all must be the step that I would try to get this fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

L1. Go to setting>Connections> Choose bluetooth> Turn on the option of Bluetooth and search for device to connect.

L2. Find the Bluetooth Option on quick panel either on Upper section of your screen or the lower section > Turn on the Bluetooth and Tap on it for few seconds > Search for the device to connect your device.

What according to you makes you a good candidate for customer service or technical support job? | I have never worked as a customer support executive. I'd like to list another experience in my resume by choosing this profile if I'm selected.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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