Subject: Tech Support Candidate - Ekta Malhotra
From: Ekta Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:25:19 -0500

| | Tech Support Test

Name | Ekta Malhotra
E-mail | [email-masked]
Phone Number | (+91) 9625372643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohan garden uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr process advisor | 7th December 2020 | 30000
Previous Employer 1 | Wipro ltd | Advisor | April 2016 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check internet connection is available or not.
We check the url we entered is correct .
There should not be any space in the url.
If still not working , we will change the browser to check the website .
We will try to use a different website to check that is working or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of both the devices that is from mobile and speaker.
Search for the speaker's name on your mobile bluetooth .
Once it is appear we can connect it.

What according to you makes you a good candidate for customer service or technical support job? | I have worked with both customer servise and technical support service also I have good technical skills that makes me a good candidate with skills and experiences.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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