Subject: Tech Support Candidate - Jigyasha Sanjay Kumar
From: Jigyasha Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 04:01:28 -0500

| | Tech Support Test

Name | Jigyasha Sanjay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9065067365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | TelePerformnace | Customer Executive | 12 Dec,2020 | 15000
Previous Employer 2 | Pulsus HeathTech | Program Coordinator | 17 Dec 2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Try clearing Browser cookies and cache
Do these steps and then reload the website you're having trouble with.

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.
If clearing Browser cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth of the mobile and the speaker

Search the nearest Bluetooth devices in the mobile

Once the name or brand of the speaker got reflected on the screen, then click on that and pair the devices.

After that it will work.

What according to you makes you a good candidate for customer service or technical support job? | Patience, politeness, good communication skills, and good technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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