Subject: Tech Support Candidate - Nikhil Gaur NIKHIL
From: Nikhil Gaur NIKHIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:26:31 -0500

| | Tech Support Test

Name | Nikhil Gaur NIKHIL
E-mail | [email-masked]
Phone Number | (110035) 8368777514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanhiya Nagar Metro Station, Near Ashok Vihar, North West Delhi - 110035
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Saraswati Institute of Music and Dance | Music Teacher | April 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting the device.This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Secondly, I'll test if the site I'll trying to access is down for everyone, or just me.
I'll clear DNS cache. Suspension of antivirus and firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen and then touch and hold Bluetooth. Tap pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | For me, you have to really have a heart to serve the customer. Making them feel you are willing, sincere and supportive anyway you can. Being polite and professional at all times as well as connecting to them as human as possible. Trust your inner self.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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