Subject: Tech Support Candidate - sanjay Tiwary
From: sanjay Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:17:39 -0500

| | Tech Support Test

Name | sanjay Tiwary
E-mail | [email-masked]
Phone Number | (91) 7040397521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sartek | associate | 21/12/2020 | 24000
Previous Employer 1 | samast technology | associate | 26/4/2020 | 23000
Previous Employer 2 | eclerx | analyst | 13/7/2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click the  library icon on your toolbar.  Click History and select Clear Recent History.
In the Time Range to clear drop-down, select Everything.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected,Click Clear Now.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Place the Bluetooth device in pairing mode. On the Phone, open the Settings app, select Bluetooth. Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth. Scroll down to Other Devices and look for the Bluetooth speaker on the list. When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair.
What according to you makes you a good candidate for customer service or technical support job? | Patience is crucial for customer service professionals, The ability to truly listen to customers is crucial to providing great service for a number of reasons. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration, The best customer service professionals have a deep knowledge of how their companies’ products work, Sometimes your team is going to come across people who you’ll never be able to make happy. On the one hand, it’s good to be patient and spend a little extra time with customers to understand their problems and needs. It’s important that your team understands some basic principles of behavioral psychology in order to read customers’ current emotional states, keeps their cool, staying cool under pressure, business goals and customer happiness can work hand-in-hand without resulting in poor service, the ability to understand and share the feelings of another, willing to learn your product inside and out,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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