Subject: Tech Support Candidate - Sudhansu Gupta
From: Sudhansu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 02:11:03 -0500

| | Tech Support Test

Name | Sudhansu Gupta
E-mail | [email-masked]
Phone Number | (+91) 8887709332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gorakhpur (Uttar Pradesh)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Life Sciences | IT Officer | N/A | 20000
Previous Employer 1 | AGS Transact Technologies Pvt. Ltd | IT Executive | 23-Feb-2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If user is Getting Error to Open (www.ndtv.com) or any of the website.
As a Technical Person, I will Follow these Steps to resolved that issue.

1) First I will Check the Internet Connectivity, that Internet Proper Connected or not in Computer or Laptop.

2) I will check Networking Devices (Router and Switch) Power status.

3) I will check If Firewall is installed in our Origination, that can be also block that website.'

4) After done all these troubleshooting, if issue is still same, then i can clean the history and cokes of the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First  i will power on the Bluetooth speaker device, then I will open Bluetooth in my mobile phone.
then i will search Bluetooth speaker device and, do the pair of both connections.

What according to you makes you a good candidate for customer service or technical support job?

Sir I think that one is good candidate for customer service or technical support.

1) should be able to understand the customer problem.

2) Should be a good Listener.

3)Should be able to interact the customer from his good knowledge and technical skills.

4) try to Solve the Customer Issue in One time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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