Subject: Tech Support Candidate - archana shukla
From: archana shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:40:48 -0500

| | Tech Support Test

Name | archana shukla
E-mail | [email-masked]
Phone Number | (91) 8433095556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
intune,mobile iron ,sharepoint , office 365,mailbox server,service now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cognizant technology solutions ltd | senior systems executive | | 3.83lpa
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the proxy settings of the systems by settings-network and internet -privacy -automatically detect settings.
2.check the browser settings by turning off the popup blocker and adding the site to trusted site.
3.clearing browsing history and cache of browser and relaunching.
4.trying the website on other browsing sites like internet explorer , edge ,chrome .
5.trying to browse in incognito mode.
6.restarting the system if none of the above workaround helps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings-Bluetooth option-Turn on Bluetooth
list of available devices will appear-
If the speaker is not listed, pressing the button on to make it  discoverable–
On  mobile select  speaker
connected

What according to you makes you a good candidate for customer service or technical support job?

i have already worked in cognizant technology solutions as a senior systems executive for more than a year and worked with US clients and provide them assistance with application support, hardware software , mobile devices(ipad/iphone),desktop laptop , networking issues,mailbox issues.
handling clients on call and interacting with them on daily basis and via chat and task and incidents accordingly,comfortable in working in night shifts .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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