Subject: Tech Support Candidate - Vaibhav Kashyap
From: Vaibhav Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:31:27 -0500

| | Tech Support Test

Name | Vaibhav Kashyap
E-mail | [email-masked]
Phone Number | (+91) 7982156180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gole Market,New Delhi-01
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
WINDOWS SERVER, CCNA certified from CETPA Infotech Pvt Ltd.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ProVal Technologies Pvt Ltd | Associate system Engineer | working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Check if my Internet is working fine.
-If Yes we'll go further to check if the site is somehow having global outage.
-If no, get a issue raised by my ISP provider.
-If resolved check if we are reachable to the Google DNS.
-Check now if the site is working or not after its global outage.
-If yet it's not resolve clear the cache memory for your browser and then try again. We can also check with the new browser if the FQDN is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn on Bluetooth of your speaker and Mobilephone.
-Go to Bluetooth setting and click on pair new device search for the Bluetooth speaker and click on it to pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

-A customer needs to be satisfied with your services and information ga should not be there.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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