Subject: Tech Support Candidate - Lakshay Chaudhary
From: Lakshay Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 01:00:09 -0500

| | Tech Support Test

Name | Lakshay Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 9717172949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
Opera PMS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | The Experiential Hub | Assistant Manager Client Servicing | 1st October | 38,600
Previous Employer 2 | Courtyard by Marriott, Gurugram Downtown | Duty Manager | 1st June | 34,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly I will open another tab, just to cross verify if the internet and other websites are working fine. If yes, I know the problem persists within this website only, if not, try opening up another web browser.
2. At times, the internet connection gets interrupted, connection was reset, connection times out. To tackle this, I will clear my web browser's cookies and cache.
If this doesn't work, the problem may persist in the website itself, and we'll have to wait till it's resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open phone's Bluetooth.
2. Put it on pairing mode by tapping 'pair new device'. If the device is previously connected with the same phone, it is advisable to check under 'Available devices'.
3. Tap the name of the Bluetooth device you want to pair with.
4. Follow any on-screen instructions, if any.

What according to you makes you a good candidate for customer service or technical support job?

1. Soft skills - With my prior experience, I have gained efficient soft skills to interact with domestic and international customers with confidence.
2. Strong follow up - Supporting customers always require a really strong follow up. Commitment without delivering service makes the customer more furious.
3. People's person - Such skills help me to take that extra step to deliver exceptional service, like an experience. Brands can make a whole lot of difference with the experience being provided to their customers.
4. Ability to listen to the customer query, show sympathy, assure to assist with all their queries, follow up with the team regarding the problem, and then finally, touch basing with the customer. Such a process can never leave a customer unsatisfied.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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