Subject: Tech Support Candidate - VIKAS MOURYA Vikas
From: VIKAS MOURYA Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 00:54:13 -0500

| | Tech Support Test

Name | VIKAS MOURYA Vikas
E-mail | [email-masked]
Phone Number | (91) 7503599575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near dilshad garden metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | Rosmerta safety systems ltd | Technical support Engineer | 10 July 202 | 17300
Previous Employer 2 | Teleindia networks Pvt Ltd | Project engineer | 10 July 2019 | 13700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I check the internet connection, if it is correct then I check the website address.(also check the firewalls). If both are correct then we will open website again.now it will be open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- we will open mobile blutooth icon
Step 2 - power on the connecting bluetooth speaker
Step 3- search the name of the Bluetooth device in our mobile
Step 4- connect the device from mobile Phone

What according to you makes you a good candidate for customer service or technical support job? | The candidate must be a good interface between customer and services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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