Subject: Tech Support Candidate - Akash Jain
From: Akash Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 00:53:30 -0500

| | Tech Support Test

Name | Akash Jain
E-mail | [email-masked]
Phone Number | (91) 9760572249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv india pvt ltd | Desktop support engineer | | 30000
Previous Employer 1 | Asseso merchandin marketing pvt ltd | Project quality manager | 30 may 2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check  internet connectivity  , second check my browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth option in mobile scan the network and connect it
What according to you makes you a good candidate for customer service or technical support job? | Provide detailed information  to consumers timely resolved the issue  and polity to talk to customers
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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