Subject: Tech Support Candidate - Prakash Singh
From: Prakash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 00:49:39 -0500

| | Tech Support Test

Name | Prakash Singh
E-mail | [email-masked]
Phone Number | (91) 9650114867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moti nagar (delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | Ase | 27/7/2019 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error code .becuase the error code will decide fault on server side or client side .after clarifying for server as a user I can't do much because it.not in my hand but if this fault is on client then I will check where is fault.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will all the driver required for connecting bluetooth device are installed in system or not .after that will make Bluetooth speaker discoverable and in phone bluetooth setting I will check that device if it is available then I will connect with it .
What according to you makes you a good candidate for customer service or technical support job? | The candidate should be good with communication skills so that it can listen and understand the problem from clinet side becuase if candidate understand issue clearly with then candidate can easily resolve the issue if they have the technical knowledge or they take help from senior after understanding the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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