Subject: Tech Support Candidate - Dinesh Mahale
From: Dinesh Mahale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jan 2021 00:04:33 -0500

| | Tech Support Test

Name | Dinesh Mahale
E-mail | [email-masked]
Phone Number | (+91) 9975426389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zettasoft IT solutions | Production support engineer | | 25000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Then I will check network connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth in mobile phone.
Then on button of Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have good technical knowledge.
I have sufficient experience in this field.
I have good communication skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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