Subject: New Reply Received - THE TRIP apps stop every 30 minutes play
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 03:51:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  THE TRIP apps stop every 30 minutes play   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Support,</div>
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<div class="MsoNormal">Its class The Trip Virtual 22</div>
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<div class="MsoNormal">Average per day for virtual is 2 – 3 class and it stop in around 30 – 35 minutes after start, its happen again yesterday 6pm </div>
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<div class="MsoNormal">Thank you,</div>
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<div class="MsoNormal"><img width="623" height="114" style="width:6.4916in;height:1.1916in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI0MzUzMTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9wQp7jEGEw_3ldeP-YKNsTa3dYb7MiT8oP3-WUKLhIY" alt="pelly a"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Sunday, January 10, 2021 8:56 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: THE TRIP apps stop every 30 minutes play</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pelly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Thank you for reaching out to us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Could you please confirm if all the classes of The Trip Virtual is stopping or if it is a specific class which you have issues with?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>If specific, then can you please let us know the release number of the class? Also, can you also let us know the date and time when this happened last time?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Looking forward to your reply soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4215" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4215</a></span></div>
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<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 11 Jan at 1:59 AM <span class="separator">, PELLY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear LM,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The Trip virtual class when playing the video for classes is always stopped play every 30minutes and it have to start from beginning, its always happen since 2 days ago until now </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>we try to restart the Ipad many time but still </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please help </span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4215:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4215