Subject: Ticket re-opened - [#4215] THE TRIP apps stop every 30 minutes play
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 03:51:50 +0000

Hi Pritish Nandi,  Ticket “#4215 – THE TRIP apps stop every 30 minutes play ” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4215 to view the ticket.  Ticket comment   
 Dear Support, 

 

 Its class The Trip Virtual 22 

 

 Average per day for virtual is 2 – 3 class and it stop in around 30 – 35 minutes after start, its happen again yesterday 6pm  

 

 Thank you, 

 

  

 

  

 From: Les Mills International <[email-masked]>  Sent: Sunday, January 10, 2021 8:56 PM To: [email-masked] Subject: Re: THE TRIP apps stop every 30 minutes play 

 

 

 Hi Pelly, 

 
 
  Thank you for reaching out to us. 

 
 
  Could you please confirm if all the classes of The Trip Virtual is stopping or if it is a specific class which you have issues with? 

 
 
  If specific, then can you please let us know the release number of the class? Also, can you also let us know the date and time when this happened last time? 

 
 
  Looking forward to your reply soon. 

 
 
  Best Regards, 

 
 
 Pritish 

 
 
 Customer Services 

 
 
 Les Mills Virtual App  Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4215 

 

   

  
 
On Mon, 11 Jan at 1:59 AM , PELLY <[email-masked]> wrote: 

 

 Dear LM, 

 

   

 
 The Trip virtual class when playing the video for classes is always stopped play every 30minutes and it have to start from beginning, its always happen since 2 days ago until now  

 

   

 
 we try to restart the Ipad many time but still  

 

   

 
 Please help  

 

 
 
4215:859387