Subject: Tech Support Candidate - Arjun Bawa
From: Arjun Bawa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jan 2021 08:54:06 -0500

| | Tech Support Test

Name | Arjun Bawa
E-mail | [email-masked]
Phone Number | (+91) 8360141571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N.a | N.a | N.a | N.a
Previous Employer 1 | Teleperformance | Customer support executive | 09/11/2020 | 25000
Previous Employer 2 | N.a | N.a | N.a | N.a

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

On the very first basis, I'll check with internet connection to my device from the source to find out any kind of trouble or discrepancy.
If above goes good, I'll check with browser settings that in case if any of the settings hampers the internet connectivity to the browser surfing.
Then I'll have a look if there is any mistake in web adress or extension, if there is not then I'll check with firewall settings if there is an issue with the trusted/non trusted website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On first basis I'll turn the power on of the bluetooth device, then I'll turn on the bluetooth connectivity console in my mobile via navigation.
Then I'll just search for the devices in the available devices list in my mobile and when the concerned device appears in the list then I'll click on the it and it will get paired.

What according to you makes you a good candidate for customer service or technical support job?

It has been an year since I'm working in this industry, what I've learnt in this industry is things looks very tough to see but as we put hands on we make a strong grip on it.
For me it is a very practical industry, you invest your time and focus and in return you gets skills to be learnt that too with salary, what else could a person expect.
At last I would like to say I had learnt more of the things in my job rather than educational institution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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