Subject: Tech Support Candidate - Akash Jai Singh
From: Akash Jai Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 13:48:12 -0500

| | Tech Support Test

Name | Akash Jai Singh
E-mail | [email-masked]
Phone Number | (+91) 8587934609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solutions Pvt Ltd | Customer Support Engineer | NA | 14600
Previous Employer 1 | Amar Infotech | Desktop Support Engineer | 01-Mar-2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we check the Internet, Internet is working or not.
2. We check the link that we enter the correct website link or not.
3. We need to check on browser/antivirus setting the company set a policy or not.
4. We need to clear the browser cache and cookies, also reset the browser setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we turn ON the Bluetooth Speaker
2. We open the Mobile Setting and Enable the Bluetooth option
3. Scan the Bluetooth nearby devices.
4. list of Bluetooth devices shown and after that, we click and paired the Bluetooth speaker.
5. Once the Bluetooth Speaker paired, we will use it.

What according to you makes you a good candidate for customer service or technical support job? | We have to concentrate and understand that what the issue is and how we can resolve it asap. Always focus on one thing and don't mess with multiple tasks at a single time. In case multiple issue falls, we need to decide the priority of the issue and troubleshoot the first so that business will not hamper. Always be calm and set the troubleshooting mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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