Subject: Tech Support Candidate - Vijay Naidu
From: Vijay Naidu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 10:10:15 -0500

| | Tech Support Test

Name | Vijay Naidu
E-mail | [email-masked]
Phone Number | (+91) 9885906302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | My Accounts online software pvt ltd | Technical Support | 20-12-2019 | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check web site correct or not then check network and any issue in network side fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
click on the bluetooth button ,select the on or off option.
other wise drag the screen and click on the bluetooth option.

What according to you makes you a good candidate for customer service or technical support job? | First we should patiently listen what customer is saying. and then we will give u the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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