Subject: Tech Support Candidate - Jai Madan
From: Jai Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 09:36:47 -0500

| | Tech Support Test

Name | Jai Madan
E-mail | [email-masked]
Phone Number | (+91) 9999882628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCS | SENIOR PROCESS ASSOCIATE | 5 JANUARY 2020 | 35000
Previous Employer 2 | CONCENTRIX | LEVEL 2 TECHNICAL AGENT | 1 JULY 2019 | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Check typo error in URL.
3. Check addons restriction on browser.
4. Clear browser cache and cookies.
5. Reset browser.
6. Use CMD to ping data packets delievery.
7. Refresh ipconfig and DNS.
8. Restart browser, Rrestart system if required.
9. If the issue persists, Assign to relevant team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker and search the name of BT speaker device in mobile phone, once BT is switched on in mobile phone.
Tap on the name of the BT speaker and pair it with mobile device.
Make sure while tapping the name of the BT speaker in the list of scanned mobile devices that devices are set to discoverable.
Select positive option such as Ok, Allow, Yes and the devices will get connected.

What according to you makes you a good candidate for customer service or technical support job? | Understanding the issues at the starting and using a funnel approach of TS to solve the Cx's issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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