Subject: French Language Test - Malan Ahoussi Penuel Corneille
From: Malan Ahoussi Penuel Corneille <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 06:39:45 -0500

| | Foreign Language Screening Test

Name | Malan Ahoussi Penuel Corneille    /  (560077) 9686410782    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/madame,

We want to apologize for the inconvenience of our delivery team on the order with id 9643039489. We tries to offer the best service to our customers. We realize we have caused you a lot of disagreements. We are very sorry.

This was likely caused by the fact that the person who was supposed to deliver the product was new in this job, it is all our fault, we should have handled this better.

We’re all aware of what happened and will take extra care in future. As an additional apology, we’re sending you a discount voucher of 20% on your next shopping. While we know it can’t exactly make up for the inconvenience we caused, we hope it’ll go some way towards making amends.

Thank you for your patience. Let us know if we can help in any way.

Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/madame,

We want to apologize for the order mistake made by our team. This is one of the first time that we are facing some issues like that Our team tries to offer the best service to our customers. We realize the order with id 9643039489 delivered to you was wrong and we are very sorry.

This was likely caused by someproblems in our system, but, regardless, we should have handled this better.

We’re all aware of what happened and will take extra care in future. As an additional apology, we’re sending your order with the right color, but you can keep the previous order. While we know it can’t exactly make up for the inconvenience we caused, we hope it’ll go some way towards making amends.

Thank you for your patience. Let us know if we can help in any way.

Babyshop team.

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