Subject: Tech Support Candidate - Priyanka Jha
From: Priyanka Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 04:01:00 -0500

| | Tech Support Test

Name | Priyanka Jha
E-mail | [email-masked]
Phone Number | (000) 7991147431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer support executive | 20/01/201/21 | 24000
Previous Employer 1 | Genpact | Process associate | 14/03/2020 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check for internet connectivity, if there is an issue in network connectivity try troubleshooting provided by windows.
Step 2: Check for correct URL address
Step 3: If it still doesn't appears clear your cookies.
Step 4: Also check whether site is blocked or not according to your customised surfing if selected(For e.g. parental control).It can may be blocked my VPN if you are using any.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on bluetooth of your mobile phone and scan for devices after making device discoverable
Step 2: select the buletooth device after scanning and pair.

What according to you makes you a good candidate for customer service or technical support job? | According to me the support assistant should have knowledge and experience of system navigation so that he/she should be priorily know possible errors and provide right resolution to the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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