Subject: Tech Support Candidate - Rajanish Singh
From: Rajanish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 02:45:43 -0500

| | Tech Support Test

Name | Rajanish Singh
E-mail | [email-masked]
Phone Number | (91) 9621511075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 65
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Desktop Engineer L2 | Current | 14k
Previous Employer 1 | OPPO india Pvt Ltd | Ass. Maintenance Engg.. | 23 Feb 2019 | 12k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We check the error and analysis it's access error or connection.
If it's not an access error the we can followup theses below steps.
1st check internet connection if connection is good.
2nd pind that url and chek ping result.
3rd if it's pinging. Reset internet browser and delete Browser history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st on bluetooth for both device.
2nd pairing both devic.

What according to you makes you a good candidate for customer service or technical support job?

If I have analytical knowledge and good understanding skill for customers operation tools and services.
Then I can be a good candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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