Subject: Tech Support Candidate - Kumar Subrat
From: Kumar Subrat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jan 2021 02:44:36 -0500

| | Tech Support Test

Name | Kumar Subrat
E-mail | [email-masked]
Phone Number | (826001) 7003987385
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IIT, ISM, DHANBAD | Senior Research Expert | March 2019 | 25000
Previous Employer 1 | Zenerica Infosolution pvt Ltd | Remote Support engineers | 14 May 2017 | 17000
Previous Employer 2 | Bailment Telecom Solution pvt Ltd | Senior Engineer | 18 November 2015 | 21881

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart the browser.
2 Restart the system.
3 Be sure about internet connection works.
4 Check the website  is down for everyone or just problem is faced by me.
5 Be sure about browser is it working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the Bluetooth
2 Tap on pair device, and tap on device which you want to connect or pair.

What according to you makes you a good candidate for customer service or technical support job? | I am able to identify the people query and address their need Good  communication and I have a technical background with experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |