Subject: Tech Support Candidate - ashish rathor
From: ashish rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 13:31:10 -0500

| | Tech Support Test

Name | ashish rathor
E-mail | [email-masked]
Phone Number | (91) 7518660994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | monark software and tech support | techanical support | 22dec2020 | 15000
Previous Employer 1 | congniscint bussiness solution pvt. ltd. | technical support | dec2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first check the internet connection after that check the wire that properly connected with the system or not. if all are right than goes to yhe setting and check the all setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first speaker bluetooth on than after open the mobile bluetooth and search the speaker bluetooth on mobile device and click the mobile on mobile bluethooth name and conncet it.
What according to you makes you a good candidate for customer service or technical support job? | first for listen the query of the customer. its means what a need a customer. than after solve a problem in second. if not possible than to say sorry and ask for time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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