Subject: Tech Support Candidate - kamal .
From: kamal . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 12:18:53 -0500

| | Tech Support Test

Name | kamal .
E-mail | [email-masked]
Phone Number | (+91) 7042564936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | na | na | na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first try to ping network (ping www.google.com -t) & open www.ndtv.com,
Open a new tab and check to see if you can load another website like google.com or Facebook.com
If you can open another site, skip down to The problem only happens with certain websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More & Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Now Device is connected.

What according to you makes you a good candidate for customer service or technical support job?

I have Passion for the role.
I Have Problem-solving skills.
Also understand Customer problem & have  Communication skills:

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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