Subject: Tech Support Candidate - VIKASH KUMAR SINHA
From: VIKASH KUMAR SINHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 11:11:48 -0500

| | Tech Support Test

Name | VIKASH KUMAR SINHA
E-mail | [email-masked]
Phone Number | (0612) 7903873214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna, Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Escalation and Troubleshooting in GPS devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wheelseye Technology India pvt. Ltd., Gurugram, Haryana. | Customer support executive | NA | 21001
Previous Employer 1 | Amazon Infosolution pvt. Ltd., Patna, Bihar | Support and Service executive | 25th Nov. 2019 | 11000
Previous Employer 2 | Bhushan International, Patna, Bihar | Office Assistant | 30th March 2019 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. As being a part of the company first of all I will greet the customer.
2. Then after I will ask him for the issue he is currently facing.
3. If he says that he is facing the problem in opening the website of ndtv and is showing error then I would suggest him to mention the correct website name as www.ndtv.com.
4. Next thing I would suggest him is to properly connect the system with the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. choose the bluetooth option and turn it on.
3. A list of nearby available device/speaker will appear on the screen.
4. Select the speaker which will be flashed on your mobile screen by the brand name or by other name.
5. After selecting bluetooth speaker will be connected to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Greet the customer before knowing his concern.
2. Proper understanding of the concern the customer is facing as listening and understanding is very important for a Tech or customer support.
3. Proper resolution to the concern of a customer so that he could be well satisfied.
4. Apologize the customer if there is some delay in providing the resolution due to technical reasons etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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