Subject: Tech Support Candidate - BIKRAM NATH
From: BIKRAM NATH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 08:45:24 -0500

| | Tech Support Test

Name | BIKRAM NATH
E-mail | [email-masked]
Phone Number | (91) 9531163101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
APC UPS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC.Technology | Senior Service Delivery Coordinator | 27-11-2020 | 23000
Previous Employer 1 | Sysnet Global Technologies Pvt.Ltd | System Admin | 22-02-2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the required following steps:
1. Kindly check the network connection & ethernet cable also.
2. If the network connection is ok then check the status of the network.
3. If their is an exclamatory sign on the network then their is a net connectivity issue.
4. If the network is ok then their may be an issue with the DNS of the following server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the following required steps:
1. Switch on the Bluetooth speaker.
2. Once switched on, go to the settings of mobile phone and open Bluetooth setting.
3. Switch on the Bluetooth on and wait for the device search.
4. Once the Bluetooth speaker name/ model number is shown, click on it.
5. Once clicking on it the device will automatically pair it and will get connect.

What according to you makes you a good candidate for customer service or technical support job? | I can work in a good environment and within the stipulated time can able to finish the work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |