Subject: Tech Support Candidate - Mohd Masroor
From: Mohd Masroor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 06:37:27 -0500

| | Tech Support Test

Name | Mohd Masroor
E-mail | [email-masked]
Phone Number | (110041) 7053406672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vandana Viahr
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LBF TRAVEL | Team Leader | working now | 41500
Previous Employer 1 | Allied Digital | Desktop Supprot | AUG 2014 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step tries to ping the website then move forward Like check internet connectivity clear cache and also check explorer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth speak and after then on Bluetooth on the Mobile search and then connect.
What according to you makes you a good candidate for customer service or technical support job? | Both good for me
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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