Subject: Tech Support Candidate - Kuldeep Singh Kuldeep
From: Kuldeep Singh Kuldeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 06:29:57 -0500

| | Tech Support Test

Name | Kuldeep Singh Kuldeep
E-mail | [email-masked]
Phone Number | (91) 981212690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RLABS enterprises | Sr. System Engineer | 3rd November 2020 | 22
Previous Employer 1 | 3i infotech ltd | Sr. System engineer | 18rd October 2019 | 16
Previous Employer 2 | Fspl | System engineer | 7 Feb 2015 | 10

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will verify website first
2-Will check LAN status
3-will verify proxy setting
4-I will check IP setting
5-I will check LAN Driver
6-Will run command to re register DHCP if any

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Will enable bluetooth from device
2-will open Bluetooth setting and search new device
3-Will select the device and connect with phone
4-

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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