Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 05:47:47 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (91) 8512036232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Loni, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jetking Infotrain | Lab Cordinator | 10March 2020 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will clean my browser history.
2) I will refresh the page.
3)I will check the Network connectivity and.
4)I will try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the Bluetooth speaker.
2)Open Bluetooth manager in mobile settings after that turn on the Bluetooth.
3)Search your Bluetooth speaker name in the list then pair it with phone.
4) In the list of paired device, tap a paired but unconnected device.
5)When your phone and the Bluetooth speaker are connected, the device shown as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for the position because of my ability to adopt to any situation.I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. I am a keen observer I can handle the situation in a better way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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