Subject: Tech Support Candidate - KAMALJEET SINGH DHILLON
From: KAMALJEET SINGH DHILLON <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 05:43:30 -0500

| | Tech Support Test

Name | KAMALJEET SINGH DHILLON
E-mail | [email-masked]
Phone Number | (93190) 36136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT service PVT LTD | Technical Support Engineer | Still working | 17000
Previous Employer 1 | Karvy data management services | Technical coordinator | April 2015 | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device which you are using to open the website, many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.

2. If problem still persists then check the internet connectivity, open your browser, in the address bar at the top, type in google.com , then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3. Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!
Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then  push Enter or Return.
Look at the result from the site, to determine if the site is down.
If the result says that "It's not just you!", that means the site is down for everyone.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the mobile screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth speaker you want to pair with your mobile.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer, and having good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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