Subject: Tech Support Candidate - MANISH AWASTHI
From: MANISH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 04:46:51 -0500

| | Tech Support Test

Name | MANISH AWASTHI
E-mail | [email-masked]
Phone Number | (91) 9340147225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BHOPAL
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ZOLT INFO SOLUTION | NETWORK ENGINEER | 15OCT | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check the internet is working or not if the internet is working then I will check the website block or not after that confirm everything is working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on the Bluetooth speaker power then open the mobile phone Bluetooth and pair the dives then connect.

What according to you makes you a good candidate for customer service or technical support job? | technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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