Subject: Tech Support Candidate - Nandan Saw
From: Nandan Saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 04:27:34 -0500

| | Tech Support Test

Name | Nandan Saw
E-mail | [email-masked]
Phone Number | (91) 7349028174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Capgemini | Sr. Network engineer | Nov 2020 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have identify what is the actual errors are coming up while opening the website.
Second, accordingly we have to take action on it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setting
Bluetooth
Add new device
Turn one Bluetooth in speaker
Confirmed the pair

What according to you makes you a good candidate for customer service or technical support job? | Cold/clam speaking with customer will be good technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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