Subject: Tech Support Candidate - Yash Bhardwaj
From: Yash Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jan 2021 03:31:05 -0500

| | Tech Support Test

Name | Yash Bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 7015973437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NEWLAND CAHSE PVT LTD | Global Case Coordinator | Working | 25200
Previous Employer 1 | VFS GLOBAL SERVICE PRIVATE LIMITED | SR.VISA OPERATIONS OFFICER | 20th August |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly Restart your Device.Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Look at the result from the site, to determine if the site is down.

If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth on both of the Decide.

Search it in mobile.

Then Click on the showing Result.

Then it I'll be connected

What according to you makes you a good candidate for customer service or technical support job? | My skills experience and knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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